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REGULAMIN SKLEPU INTERNETOWEGO ZENZEN.PL

MAAZ Sp. z o.o.
based in Warsaw, 02-495 Warszawa
street Rakietników 8
KRS: 0000505699
NIP: 7010413517
REGON: 147107669
e-mail: office@zenzen.pl
tel.: 601 283 205
(dalej: „Sprzedawca”).

  1. The regulations specify:
  • zasady korzystania ze Sklepu,
  • rules for placing orders,
  • rules for concluding and performing sales contracts,
  • rules for the provision of electronic services,
  • zasady reklamacji,
  • rules for withdrawal from the contract.
  1. The Regulations are made available free of charge on the Store's website in a way that enables their acquisition, reproduction and recording.
  2. The Customer is obliged to use the Store in a manner consistent with the law, good practices and the provisions of the Regulations.
  3. The Customer is prohibited from providing illegal content.
  1. DEFINICJE

The terms used in the Regulations mean:

Business Day – a day from Monday to Friday, excluding public holidays in Poland.

Delivery – delivery of the ordered Goods to the Customer by the carrier or postal operator.

Customer – a natural person, a legal person or an organizational unit with legal capacity making a purchase in the Store.

Konsument – A client who is a natural person performing a legal transaction not directly related to his or her business or professional activity.

Entrepreneur with consumer rights – a natural person concluding a contract directly related to his/her business activity, when the content of this contract shows that it is not of a professional nature for him/her.

Customer's Account – indywidualny panel Klienta w Sklepie, utworzony po rejestracji.

Terms and conditions – niniejszy regulamin.

Shop – online store run at: www.zenzen.pl.

Towar / Produkt – movable item offered by the Seller in the Store.

Sales Agreement – Goods sales contract concluded remotely between the Customer and the Seller via the Store.

Electronic services – services provided electronically by the Seller, in particular maintaining the Customer Account, contact form and newsletter.

III. WYMAGANIA TECHNICZNE

  1. To use the Store it is necessary:
  • device with Internet access,
  • a current web browser that supports cookies and JavaScript,
  • aktywny adres e-mail.
  1. The Seller makes every effort to ensure that the Store can be used using popular web browsers and devices.
  2. Using the Store may involve standard risks occurring on the Internet. The Customer should use appropriate technical measures, in particular up-to-date software and security measures.
  1. SERVICES PROVIDED ELECTRONICALLY
  1. The Seller provides the following electronic services:
  • prowadzenie Konta Klienta,
  • formularz kontaktowy,
  • newsletter.
  1. These services are provided free of charge.
  2. Service contract:
  • Customer's Account – is concluded upon confirmation of registration,
  • formularz kontaktowy – is concluded when the Customer sends the message,
  • newsletter – is concluded upon confirmation of the subscription by the Customer.
  1. The customer may at any time resign from:
  • Customer Account - by submitting a request to delete it,
  • newsletter – by clicking the unsubscribe link or contacting the Seller,
  • contact form - by ceasing to use the service.
  1. The Seller may temporarily limit access to electronic services in connection with technical, maintenance or system security works.
  1. REJESTRACJA I KONTO KLIENTA
  1. Registration of a Customer Account is voluntary and free of charge.
  2. Creating an Account requires providing the data indicated in the registration form and accepting the Regulations.
  3. The customer is obliged to provide true and current data.
  4. The customer is responsible for maintaining the confidentiality of the login and password.
  5. The Seller may block the Customer Account in the event of:
  • naruszenia Regulaminu,
  • activities that threaten the security of the Store,
  • podania danych nieprawdziwych,
  • using the Store in a manner contrary to the law.
  1. PLACING ORDERS
  1. Information about the Goods posted in the Store constitutes an invitation to conclude a contract, and not an offer within the meaning of the Civil Code.
  2. The customer can place orders:
  • via the Store's website,
  • telefonicznie pod numerem 601 283 205,
  • in another way made available by the Seller on the Store's website.
  1. To place an order, the Customer:
  • wybiera Towar,
  • dodaje go do koszyka,
  • indicates the method of delivery and payment,
  • provides data necessary to complete the order,
  • akceptuje Regulamin,
  • confirms the order with a button clearly marked as payment obligation.
  1. After placing the order, the Customer receives an e-mail confirming its receipt.
  2. The sales contract is concluded when the order is accepted for execution by the Seller.
  3. The Seller reserves the right to refuse to process an order in justified cases, in particular when:
  • the provided data is incorrect,
  • failed to contact the customer,
  • The product is unavailable and the order cannot be processed.

In such a case, the Seller will immediately inform the Customer and refund any payments received.

VII. INDIVIDUAL AND MADE TO ORDER PRODUCTS

  1. The Seller may offer Goods made according to the Customer's specifications or intended to meet his individual needs.
  2. In the case of such orders, the terms of implementation, design, completion date and payment may be agreed individually.
  3. The customer is responsible for the correctness of the provided guidelines, including texts, colors, dimensions and other parameters.
  4. After the customer accepts the project, it is considered that the individual order has been finally approved for execution.

VIII. PRICES AND PAYMENTS

  1. The prices of the Goods given in the Store are gross prices and include VAT, if applicable.
  2. Prices do not include delivery costs, which are indicated to the Customer before placing the order.
  3. Payments in the Store are made via a payment gateway PayNow operated by mBank S.A.
  4. As part of PayNow, the Customer may use the currently available payment methods, in particular:
  • szybkiego przelewu online,
  • BLIK,
  • card payments,
  • other methods available in the PayNow system at the time of placing the order.
  1. The order is processed after receiving confirmation of correct payment.
  2. If payment is not made on time, the Seller may cancel the order after unsuccessfully calling the Customer for payment.
  1. Delivery
  1. Deliveries are made:
  • na terytorium Rzeczypospolitej Polskiej,
  • to the territory of the European Union Member States.
  1. Delivery is carried out via a courier company.
  2. The delivery cost depends on the country of delivery and is indicated to the Customer when placing the order.
  3. The order completion date is counted from the date of receipt of payment.
  4. The Seller provides the Customer with information about the shipment of the order and, if possible, also a tracking number.
  5. The customer should check the shipment upon receipt. In the event of damage to the shipment, it is recommended to prepare a damage report with the carrier.
  1. REKLAMACJE
  2. Complaints regarding Goods - Consumer and Entrepreneur with consumer rights
  1. The Seller is liable to the Consumer and the Entrepreneur with consumer rights non-compliance of the Goods with the contract. The complaint may be based on a request for repair, replacement, and in certain cases also a price reduction or withdrawal from the contract.
  2. If the Goods are inconsistent with the contract, the Customer may demand:
  • naprawy Towaru,
  • wymiany Towaru.
  1. If repair or replacement is impossible or would require excessive costs, the Seller may refuse to bring the Goods into compliance with the contract.
  2. If:
  • The seller refused to repair or replace,
  • The Seller did not bring the Goods into compliance with the contract,
  • non-compliance persists despite attempted repair or replacement,
  • the lack of compliance is significant,

The customer may submit a declaration about:

  • price reduction,
  • withdrawal from the contract, unless the lack of conformity of the Goods with the contract is immaterial.
  1. A complaint can be filed:
  • e-mailem na adres: office@zenzen.pl,
  • pisemnie na adres Sprzedawcy,
  • telefonicznie pod numerem 601 283 205.
  1. The complaint should include, if possible:
  • dane Klienta,
  • order number,
  • opis problemu,
  • Customer's request.
  1. The Seller will respond to the complaint within 14 days of receiving it.
  1. Complaints regarding Goods – other entrepreneurs
  1. In relations with Customers who are not Consumers or Entrepreneurs with consumer rights, the Seller's liability for defects in the Goods may be limited in accordance with applicable law.
  1. Complaints about electronic services
  1. The customer may submit complaints regarding electronic services to the following address: office@zenzen.pl.
  2. The Seller will consider the complaint within 14 days from the date of its receipt.
  1. WITHDRAWAL FROM THE CONTRACT
  1. A consumer and an entrepreneur with consumer rights may withdraw from a distance contract within the time limit 14 dni without giving a reason. The following are excluded from the right of withdrawal: goods made to customer specifications or clearly personalized.
  2. The deadline for withdrawal from the contract runs from the date the Customer or a third party indicated by the Customer, other than the carrier, takes possession of the Goods.
  3. To exercise the right of withdrawal, the Customer should submit a clear declaration to the Seller, e.g.:
  • e-mailem,
  • pisemnie,
  • on the return form, if the Seller provides it.
  1. To meet the deadline, it is enough to send the declaration before its expiry.
  2. In the event of withdrawal from the contract, it is deemed not to have been concluded.
  3. The Seller returns to the Customer all payments received, including the cost of the cheapest standard delivery method offered in the Store, no later than within 14 days from the date of receipt of the declaration of withdrawal from the contract.
  4. The Seller may withhold the refund until he receives the Goods back or until the Customer provides proof of sending them back, depending on which event occurs first.
  5. The Customer should return the Goods immediately, no later than within 14 days from the date of withdrawal from the contract.
  6. The direct cost of returning the Goods is borne by the Customer, unless the Seller expressly decides otherwise.
  7. The Customer is responsible for any reduction in the value of the Goods resulting from using them in a manner that goes beyond what is necessary to establish the nature, characteristics and functioning of the Goods.

XII. DANE OSOBOWE

  1. The administrator of Customers' personal data is the Seller.
  2. Personal data is processed in accordance with applicable law, in particular the GDPR.
  3. Detailed rules for the processing of personal data, including the purposes, legal bases and rights of data subjects, are specified Privacy policy available on the Store's website.
  4. The supervisory authority competent in matters of personal data protection is: President of the Personal Data Protection Office.

XIII. INTELLECTUAL PROPERTY

  1. All content posted in the Store, in particular photos, descriptions, graphics, page layout, markings and materials, are subject to legal protection.
  2. Using this content beyond permitted use requires the prior consent of the Seller.

XIV. OUT-OF-COURT METHODS OF RESOLVING DISPUTES

  1. The consumer has the opportunity to use out-of-court methods of dealing with complaints and pursuing claims, in accordance with applicable law.
  2. Detailed information about such possibilities can be obtained, among others, from: at municipal and district consumer ombudsmen, voivodeship inspectorates of the Trade Inspection and on the website of the Office of Competition and Consumer Protection.
  3. The EU ODR platform closed on 20 July 2025 and is therefore no longer applicable as a current online complaint channel.
  1. FINAL PROVISIONS
  1. Polish law applies to contracts concluded via the Store.
  2. In matters not regulated in the Regulations, generally applicable provisions of Polish law shall apply.
  3. The Regulations do not exclude or limit the rights of the Consumer and the Entrepreneur under consumer rights arising from mandatory provisions of law.
  4. The Seller may change the Regulations for important reasons, in particular in the case of:
  • changes in legal regulations,
  • changes in payment or delivery methods,
  • zmian technicznych lub organizacyjnych Sklepu,
  • extending or changing the functionality of the Store.
  1. The Regulations in force on the date of conclusion of the contract shall apply to sales contracts concluded before the new Regulations enter into force.
  2. Changes to the Regulations enter into force on the date specified by the Seller, no less than 7 days from the date of their publication.

The regulations are valid from the date of publication on the website www.zenzen.pl.

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